Refund policy
Refund & Return Policy
Last Updated: May 2026
Thank you for shopping with Passion of Essence Boutique.
Please review our return policy carefully before placing your order.
7-Day Return Policy
Eligible clothing items may be returned for STORE CREDIT ONLY within 7 days of delivery.
To be eligible for a return:
• Return request must be submitted within 7 days of delivery
• Item must be unworn, unused, and unwashed
• Original tags must be attached
• Item must be free of stains, odors, makeup, deodorant marks, pet hair, and damage
• Proof of purchase is required
Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Store credit will be issued after the returned item has been received and inspected.
Final Sale Items
⚠️ PLEASE NOTE: ALL SALES ARE FINAL ON THE FOLLOWING ITEMS.
The following items are not eligible for returns, refunds, exchanges, or store credit:
• Jewelry
• Necktie Necklaces
• Handmade Accessories
• Hats and Headwear
• Handbags
• Scarves and Wraps
• Custom-Made Items
• Personalized Items
• Special Orders
• Sale and Clearance Merchandise
• Gift Cards
• Swimwear
• Lingerie
• Beauty Products
Please review all measurements, descriptions, and photos carefully before purchasing these items.
How to Request a Return
To request a return, please contact:
within 7 days of delivery.
Include:
• Order Number
• Customer Name
• Reason for Return
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at info@passionofessence.com.
Please include:
• Order Number
• Photos of the item
• Photos of the packaging
• Description of the issue
Approved claims may be resolved through a replacement, store credit, or refund at our discretion.
Returns Not Accepted For
Returns will not be accepted for:
• Incorrect size ordered
• Fit preference issues
• Change of mind
• No longer wanting the item
• Event cancellations
• Delayed delivery caused by the shipping carrier
• Packages marked as delivered by the carrier
• Items returned after the 7-day return window
• Final Sale merchandise
Store Credit
Approved returns will receive store credit for the purchase price of the returned item only.
Original shipping charges are non-refundable.
Store credit will be issued electronically and delivered to the email address associated with the original order.
Store credit may be used toward any future purchase at Passion of Essence Boutique.
Store credit cannot be redeemed for cash and is non-transferable.
Store credit may be applied to regular-priced, sale, and clearance merchandise unless otherwise stated.
Store credit does not expire.
Return Address
Passion of Essence Boutique
3520 Chilmark Ct
Dallas, TX 75227
Contact Us
Email: info@passionofessence.com
Thank you for supporting Passion of Essence Boutique. We appreciate your business and look forward to serving you again.