Refund policy

This is a solid policy, but for your website and attorney's binder I'd tighten the language, make it more consistent with your other policies, and avoid wording that could unintentionally limit consumer rights where the law doesn't allow it.

Refund & Return Policy

Effective Date: May 2026

Thank you for shopping with Passion of Essence Boutique. We appreciate your business and want you to shop with confidence. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Eligible clothing items may be returned for store credit only within seven (7) calendar days of the confirmed delivery date.

To qualify for a return, the item must:

  • Be returned within seven (7) days of delivery.

  • Be unworn, unused, and unwashed.

  • Have all original tags attached.

  • Be free of stains, odors, makeup, deodorant marks, pet hair, alterations, and damage.

  • Include proof of purchase or the original order number.

All returned merchandise is subject to inspection before a return is approved.

2. Return Shipping

Unless the return is the result of our error or a confirmed defective item, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Passion of Essence Boutique is not responsible for returns lost or damaged during transit.

3. Store Credit

Approved returns will receive store credit only for the purchase price of the returned merchandise.

Store credit:

  • Is issued electronically to the email address associated with the original order.

  • Does not include original shipping charges.

  • May be used toward future purchases unless otherwise stated.

  • Is not redeemable for cash except where required by law.

  • Is non-transferable.

  • Does not expire.

4. Final Sale Items

The following items are Final Sale and are not eligible for returns, refunds, exchanges, or store credit unless required by applicable law:

  • Jewelry

  • Handmade necktie necklaces

  • Handmade accessories

  • Hats and headwear

  • Handbags

  • Scarves and wraps

  • Custom-made items

  • Personalized items

  • Special-order merchandise

  • Sale merchandise

  • Clearance merchandise

  • Gift cards

  • Swimwear

  • Lingerie

  • Beauty products

Please review all measurements, descriptions, photographs, and product details carefully before placing your order.

5. How to Request a Return

To request a return authorization, contact us within seven (7) calendar days of delivery.

Email: info@passionofessence.com

Please include:

  • Order number

  • Customer name

  • Item(s) being returned

  • Reason for the return

Returns sent without prior authorization may be refused.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, notify us within three (3) calendar days of delivery.

Please provide:

  • Order number

  • Photographs of the item

  • Photographs of the shipping package

  • Photographs of the shipping label

  • A description of the issue

Depending on the circumstances, approved claims may be resolved through:

  • Replacement

  • Repair (when appropriate)

  • Store credit

  • Refund

  • Another reasonable remedy, as determined by Passion of Essence Boutique and applicable law

7. Returns That Cannot Be Accepted

Returns will not be accepted for:

  • Items returned after the seven-day return period

  • Merchandise showing signs of wear or use

  • Items that have been washed or altered

  • Missing original tags

  • Final Sale merchandise

  • Requests based solely on personal preference, including:

    • Ordering the wrong size

    • Change of mind

    • No longer wanting the item

    • Event cancellation

    • Personal style preference

Please review measurements, sizing information, and product descriptions carefully before placing your order.

8. Shipping Delays

Shipping delays caused by carriers, severe weather, natural disasters, holidays, customs, or other circumstances beyond our control do not qualify merchandise for return or refund solely because of the delay.

9. Packages Marked as Delivered

Once a shipping carrier confirms delivery, customers should first:

  • Check with household members

  • Check with neighbors

  • Check mailrooms or leasing offices

  • Contact the shipping carrier

Passion of Essence Boutique will assist customers by providing available tracking information when possible.

10. Refunds

Because Passion of Essence Boutique operates under a Store Credit Return Policy, approved returns generally receive store credit rather than a monetary refund.

Refunds to the original payment method are issued only when:

  • Required by applicable law;

  • We determine a refund is the most appropriate resolution for a verified issue; or

  • An order cannot be fulfilled and no reasonable substitute is available.

If a refund is approved, it will be processed using the original payment method whenever possible.

11. Contact Information

Passion of Essence Boutique

Trade Name: Passion of Essence Boutique

3520 Chilmark Ct
Dallas, TX 75227
United States

Telephone: (469) 321-0954

Email: info@passionofessence.com

Website: passionofessence.com

Thank you for choosing Passion of Essence Boutique. We appreciate your support and look forward to helping you express your style with confidence.

This version is more consistent with your other legal policies, uses the same formatting throughout, and clearly explains when store credit, replacements, or refunds may apply. It also avoids blanket statements that could conflict with consumer protection laws while preserving the return policy you want for your business.